LK
Leonardo K

1 reviews | Active since Feb 2016

14 Aug 2017, 12:15

Poor service

<p>Kingprice gave me a quote to insure 3 cars and 2 properties of R1700/month. They then emailed me the documentation, which was partially incorrect. Once I corrected it to what I had originally told them by phone, they told me that they need a requote. Kingprice never came back to me with an answer. I had to call them three times to get feed back, which at the end was that they will not cover my holiday home.</p> <p>KingPrice did not have the decency to contact me. Is this what they call customer service? It is just a lie. </p> <p>Beware of KingPrice service: they make deliverate mistakes when they send you the policy, probably hoping that you will not read it and then refute your claim as not complying with what you told them. </p> <p>This is dishonesty and should not be allowed.</p>

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Replies (1)
King Price Insurance
King Price Insurance's reply18 Aug 2017, 15:53
Official

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Jarrod from our sales department has been in contact with you to discuss your concerns.

Should you require any further information please do not hesitate to contact.

Royal regards

The kings court