Poor service

<p>I cancelled my policy with king price insurance I spoke to Given who assured me that the cancellation was completed successfully and that the cancellation documents were to be sent within 10mins after the conversation, this regrettably did not happen to my surprise they (kpi) still debited the premium from my account. I called to enquire about it spoke to another consultant who helped me promptly and yet again promised me my refund within 7 working days. Well that too did not go as promised, as before I called again only to be put on hold for several minutes to be told that they are experiencing high call volume and there's no 1 to assist me. I had to go through other means to get my refund without them (kpi). This is the worst service I ever had from any service provider. I just wonder how they service their customers, I do not regret cancelling they my policy with them. King Price Insurance customer service is ****.</p>