Poor Service

I lodged a a motor vehicle insurance claim late March 2015 and up to date on 14 April 2015 , the consultant tending to my claim, Joan, has been telling me the claim is being processed. After explaining to her how my vehicle is technically in drive-able condition but is by law not in a roadworthy condition.<br> <br> I have experienced a very slow and poor response from this Consultant and this will result in my change of insurance, should the matter drag any longer.<br> <br> Kindly Assist