poor service

I was involved in an accident on the 23/03/2015, the following day I submited all the required information to my insurer, I've been since calling and checking with them on the progress of my claim, and I've come to realize that they are not taking it serious, its been 3 weeks now since the incident and I'm stil stuck with my wrecked car, on tuesday the30/03/15 I called Jane krayeveld the lady dealing with my claim to do follow up, she told me she is witing for the accessors for the following day to come and check my claim she also told that as soon as they are done she will call me, she never called, on 07/04/15 I gave her a call she told me she is waiting to check with my previous insures on my previous claims and she will call me before the end of the day, she never called<br> On friday the 10/04/15 I called her she asked me who are my previous insurers(found it very painful since on tuesday she told she is calling them) I told her and she said I'm calling them now and I'll get back to you shortly, she never called an I'm sure I'm the one who will call, since the incident I've waisted around R200 airtym doing follow ups with her.<br> I'm disapointed and I wont recomend anyone to them