BL
Bianca L

1 reviews | Active since Mar 2013

11 Jan 2017, 12:58

Poor Service

<p>This is my second poor review for King Price Insurance. Its sad that a review needs to be publicized before service can be rendered. Action on my claim with King Price was only attended to after my Hellopeter post.</p> <p> </p> <p>Im now once again in a predicament due to the negligence of the insurance service provider. My claim that was lodged in November is only now being processed. I am now left without a vehicle, placing me in a place of discomfort. Had the claim been processed sooner, my vehicle could have been repaired earlier (I would not have minded, as I was on annual leave and wouldve coped better without a vehicle).</p> <p> </p> <p>I now have returned to the office, which makes travel a nightmare without a vehicle. I have requested for King Price Insurance to be courteous enough to provide a car for use, though I have no car hire forming part of the policy. I expected this courtesy due to their delay in processing my claim.</p> <p> </p> <p>I consider a company with such strong marketing to be a poor relection of being who they claim to be. I will definitely not recomend them as service providers, as there is no value whatsoever.</p>

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Replies (1)
King Price Insurance
King Price Insurance's reply13 Jan 2017, 10:26
Official

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

Our claims department was in contact with you to discuss your concerns and the way forward. Should you require any further information please do not hesitate to contact.

Royal regards

The kings court