Poor Service

I contacted King Price to log a claim as my car was broken into and my back window was broken. From the 1st call I experienced bad service, agents constantly dropping the phone and not obtaining sufficient information from me. The claim was finally logged, I was then contacted the same day to advised that my premium is not yet reflecting on their system therefore to send a bank statement. I waited until 4 April to confirm if my payment was successful which it was but I was still advised to send the statement even though my payment was reflecting on their system. I use my car for work and cant drive around with a broken window. I pay my premium on time every month but when it's time to claim king price will delay the process, what's the point of having insurance if you end up paying for damages out of your own pocket

Please I want to claim the window money from king price, I guarantee they going to have another delay or excuse not to pay me bac****!