Poor service

Lodged a claim with King Price on the 4th of March 2016 for my vehicle which was parked on the verge of the road and reversed into by our neighbour. Very straight forward claim with no hassles or disputes. I provided King Price with everything including the neighbour's details, his insurance company, police case number, etc and two weeks later the repairer is still waiting for the go-ahead to fix the vehicle which has just been standing there. I called the call centre and was told that the claim is still being assessed. Huh??!! Someone either doesn't know what he or she is doing or has way too much work. Wish I stayed with Outsurance. If someone is interested in updating me, please provide me with a reasonable explanation for the delay with ***/1.