Poor Service

My car was involved in an accident on the 27th of May. I was given a courtesy which I'm paying for every month and to my dismay the 30 days couldn't be extended after the 29th of June due to the supplier delaying with the ordered parts. Even after suggesting that I can pay for courtesy car to remain with me until my car is sorted since I didn't have any other means of transport, my request was declined and I was told Rules are Rules and nothing further could be done for me to continue using the car. I am so upset because since the car was handed over to Durban Panel Beaters my Insurance (Kingprice) hasn't contacted me not even once to let me know the status of the car, I have been doing that myself and some of those times when I've called the panel beaters, weren't pleasant because I'd be promised that someone will get back to me and they don't. My car was supposed to be released today the 17th Of July but even then I still had to call to confirm if this is still the case only to be told I will get a call back to let me know which I still haven't received. It's been one month two weeks and six days without my car, I am utterly disgusted with how I have been treated because this delay has set me back financially from all the Uber trips I've been paying for since the beginning of July and some days I'd have to sleep over at a friend's place cause travelling from the CBD to work costs way less then what it did from Westville. As a first time owner of a vehicle and this being my first claim, this was the last treatment I expected from both Kingprice and Durban Panel Beaters. The second I get my car back I'm cancelling my membership because I don't want to waste another cent on people who can't be there for me when I need help/assistance.