DN
Decide N

1 reviews | Active since Aug 2015

26 Aug 2015, 11:46

Poor service

Since I started contacting King Price claim department concerning claim issues I am currently busy with i have a very serious problem with consultants that i always get for assistance. most of the calls i do not go through due to high volumes of calls and i will be to told that i will be contacted within a certain period of time. sometimes i spend the whole day with no one coming back to me. this has happen many times and I happen to be angry when I have to call them myself.<br> <br> even yesterday the 25/08/2015 they promised me that a person responsible for my file will call me back but till now i am still waiting. since the 14/08/2015 date of accident i have spend lots of airtime trying to get help as soon as possible but that is not the case.<br> <br> I am now battling to think straight at home and at work due to this problem. I really lost trust with KING PRICE AND THEIR CONSULTANTS.<br> <br> PLEASE CALL ME AND HELP ME URGENTLY SO THAT MY LIFE CAN GO BACK TO NORMAL AGAIN. I paid my insurance for more than 24 months faithfully for peace of mind not for troubles.

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Replies (1)
King Price Insurance
King Price Insurance's reply26 Aug 2015, 15:55
Official
Hello dtjnr,

We're just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we're so sorry that we let you down.

As per our records you have been contacted by our claims department and have discussed the status of your claim and the way forward.

Should you require any further assistance please do not hesitate to contact.


Royal regards

The kings court