Poor Response for King Price

I received a comparable quote from Old Mutual and gave King Price a call to see if they could match this quote. I spoke with Sherice Stone on 6 June 2018 and she was able to better my premiums with King Price which was great. She did mention that she will send me the revised policy schedule immediately but did not get it that day. I sent her 2 emails thereafter to remind her to send me the revised policy schedule but did not get a response. Its 18th June and I am still awaiting my revised policy schedule. This is not royal treatment which they strive for. Not happy with this poor communication service .