HS
Henryshongwe S

1 reviews | Active since May 2012

29 Oct 2021, 09:48

Poor poor Service from Lehlohonolo Mokoena from the broker department

Wow what a Service I just received from King prize. We are in 2021 and clients are still being treated like a piece of Trash.l Have never experienced this in my whole life. Spoke to a guy few minutes ago , Lehlohonolo Mokoena is a true definition of Lazy. Guy doesn’t deserve to work for a big brand like King Prize, he make the company looks mediocre. I told him that I am cancelling my car insurance because it is sold , guy didn’t even try to save my profile he just became rude and went South. There was really no need to disrespect me considering the time I have been with you. Again no one will die from Putting effort in trying to save the damn client. Asked to speak to his manager, the manager he called just sounded like his best friend or let me say his drinking partner , speaking to his so called manager was waste of one s precious time. Again please cancel my insurance from the 30.11. 2021 and send my cancellation letter Asap.

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Replies (1)
King Price Insurance
King Price Insurance's reply08 Nov 2021, 15:58
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our retentions department has been in contact to assist with your request, should you require any further assistance please do not hesitate to contact King Price directly.