Poor poor poor service delivery

Horrible Experience with King Price. I did a Hippo quote and they phoned we then went through the insurance policy and I agreed to the rates and everything. Then thereafter I almost received daily phone calls where they wanted to complete my quotation and I kept on saying it was done. This went on for 10 phone calls later+ eventually we figured out that my policy was linked to my date of birth and not my ID Number and till today this has not been fixed. I’m not able to see any policy on the app or anything. They have sent me an email for my contact number where they said they can’t get hold of me but this is my only number. So I seriously thinking of cancelling a policy that is one week old as this is nou absurd. Not getting any support. I have again loaded call back requests but nothing. And this is only the start of the policy I’m concerned about their claim process then.