NL
Nico L
1 reviews | Active since Jan 2019
15 Jan 2019, 09:41
Poor phone response
Very unhappy with the service I've received from you on my recent auto glass claim. First customer service rep I phoned helped, but I was never contacted by the glass company when they said they would. Phoned back, second customer rep said they would put me through yet I wound up back at the waiting menu. Third customer rep made me wait 8 minutes. Not good. Still driving around without a window 2 weeks later.
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King Price Insurance's replyOfficial
16 Jan 2019, 10:09Our sincerest apologies for the negative experience, your complaint was escalated to management at the service provider for urgent attention. As per our records they have been in contact with you to discuss your concerns and the way forward. Should you require any further assistance please do not hesitate to contact.
King Price Insurance's reply16 Jan 2019, 10:09
Official
Our sincerest apologies for the negative experience, your complaint was escalated to management at the service provider for urgent attention. As per our records they have been in contact with you to discuss your concerns and the way forward. Should you require any further assistance please do not hesitate to contact.