Poor Non Existent Service, Consultants with attittude and lyng about their positions withon your Company

Yesterday I called King Price as I wanted to request a change on my policy since my vehicle is now paid Up. Was told in no uncertain terms no review to be done. Okay I shop and find cheaper insurance so called again this morning to cancel my policy. Told Dumi/Tumi from the outset I am at work and dont have time to tell him what happened and why I want to cancel. Dumi/Tumi insisted numerous times "what happened" I lost it and ended the call. I called back as he even told me he is a manager when I asked to be referred to a manager. What a joke of a so called manager he is.... I called again and now requested a call back and was quickly phoned now by Mlondi who ws as insistent he want to know what happened. He then proceeded to put me on hold without telling me why and when he eventually came back to me said my policy was cancelled. So Dumi/Tumi cancelled the policy which is great but I wanted cover till at least the 20th of October as i paid my premius as always without fail already the 20th of September 2025. Mlondi saaid he will arrange and i demanded same in writing and with his attitude I told him exactly what I thought of him as well. To date I never received any written feedback as requested and then called and made contact again with my new insurane and made my cover active immediatrely so that I dont have to battle with your company anymore. I sent 2 further e mails demanding my credit amount to be confirmed and when I can expect the credit in my bank account but no King Price now ignoring me. If i dont get my answers I will go and reverse the full debit amount for the 20th of September so one last chance, give me a breakdown of the credit due to me and when I can expect same to be paid to my account and or I will reverse the full debit that went off 20 September.