Poor King Price Claims Service

Hi. I am absolutely appalled by the service I have received from King Price. I submitted a claim 2 weeks ago after my vehicle was in an accident. Since the claim, not one person has contacted me - I had to always directly contact the call centre to request what stage my claim is at as the app is very vague. Since my vehicle went in for an assessment last week Wednesday I have not received any feedback. I called the call centre today and they mentioned that the claim handler Simone Watson is requesting info from the third party. This morning my app progress was 33% and the claim processing would be tied up by 16-April-2025. All of a sudden this evening is reduced to 29% with this processing step having an extended date to 23-April-2025. That’s another week of my vehicle not being sorted out!! I am a loyal customer paying my monthly debit orders. This is my first claim I cannot understand how this is the kind of service a loyal customer gets. I need a response soon otherwise I will continuously complain about this terrible service until my car is sorted out.