Poor insurance

I would like to formally raise a complaint regarding the handling of my claim.

To date, no one has kept me informed about the progress of the claim, and communication has been extremely poor throughout the process. The assessor only visited last week after repeatedly postponing the appointment several times.

In the meantime, my ceiling remains damaged, hanging, and visibly dirty. This situation has become very inconvenient and embarrassing for me, especially because I am expected to host a stokvel gathering soon. I cannot comfortably invite people into my home while the ceiling is still in this condition.

I would appreciate urgent feedback on the status of the claim, the next steps, and when the repairs will finally be completed. Please treat this matter with urgency.