FP
Frank P
1 reviews | Active since May 2012
02 Aug 2024, 13:33
Poor home claim service
Hi,
I logged a claim on 8July. I'm yet to year back from anyone after the accessor came. I followed up 2x already via watsapp. Both times they said they'll send my handler a message. And still nothing. Not a message, email, call. Just nothing.
Helpful (0)
Replies (3)0
Replies (3)
King Price Insurance's replyOfficial
02 Aug 2024, 13:55Hi Frank,
We’re truly sorry that you’ve been hanging on so long. We agree it’s not cool, and would like to assure you that we’re usually a lot quicker than this.
Thanks for bringing this to our attention, we’re looking into your claim immediately and will be in touch to give you a full breakdown soon.
Royal regards,
The king and his court
We’re truly sorry that you’ve been hanging on so long. We agree it’s not cool, and would like to assure you that we’re usually a lot quicker than this.
Thanks for bringing this to our attention, we’re looking into your claim immediately and will be in touch to give you a full breakdown soon.
Royal regards,
The king and his court
King Price Insurance's reply02 Aug 2024, 13:55
Official
Hi Frank,
We’re truly sorry that you’ve been hanging on so long. We agree it’s not cool, and would like to assure you that we’re usually a lot quicker than this.
Thanks for bringing this to our attention, we’re looking into your claim immediately and will be in touch to give you a full breakdown soon.
Royal regards,
The king and his court
We’re truly sorry that you’ve been hanging on so long. We agree it’s not cool, and would like to assure you that we’re usually a lot quicker than this.
Thanks for bringing this to our attention, we’re looking into your claim immediately and will be in touch to give you a full breakdown soon.
Royal regards,
The king and his court
FP
Frank P's updateReviewer Update
05 Aug 2024, 12:25Hi,
So after sending the complaint an agent phoned me and advised me what is currently happening. So in your report you indicate I can't claim for lack of maintenance. Your report indicates the leak originates from the roof and because the roof wasn't maintained I can't claim. But the leak is not coming from the roof, it is coming from the bricks. I know this because I investigated myself where the water is coming from. In my opinion it really looks like insurance companies will find the first best reason why a claim can be rejected.
So after sending the complaint an agent phoned me and advised me what is currently happening. So in your report you indicate I can't claim for lack of maintenance. Your report indicates the leak originates from the roof and because the roof wasn't maintained I can't claim. But the leak is not coming from the roof, it is coming from the bricks. I know this because I investigated myself where the water is coming from. In my opinion it really looks like insurance companies will find the first best reason why a claim can be rejected.
FP
Frank P's update05 Aug 2024, 12:25
Reviewer Update
Hi,
So after sending the complaint an agent phoned me and advised me what is currently happening. So in your report you indicate I can't claim for lack of maintenance. Your report indicates the leak originates from the roof and because the roof wasn't maintained I can't claim. But the leak is not coming from the roof, it is coming from the bricks. I know this because I investigated myself where the water is coming from. In my opinion it really looks like insurance companies will find the first best reason why a claim can be rejected.
So after sending the complaint an agent phoned me and advised me what is currently happening. So in your report you indicate I can't claim for lack of maintenance. Your report indicates the leak originates from the roof and because the roof wasn't maintained I can't claim. But the leak is not coming from the roof, it is coming from the bricks. I know this because I investigated myself where the water is coming from. In my opinion it really looks like insurance companies will find the first best reason why a claim can be rejected.
King Price Insurance's replyOfficial
05 Aug 2024, 14:48We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply05 Aug 2024, 14:48
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***