MM
Mpho M
1 reviews | Active since Oct 2012
07 Oct 2021, 02:15
Poor efficiency and dragging feet
My car was in an accident on the 24th September, the car was assessed on the 29th and I was contacted by the assessor on Tuesday.
I have been following up almost daily about the whereabouts, the assessment, literally everything. There’s no communication from the company regarding my claim unless I request a call. The claims commander Abel Kotelo has only been in contact with me once, he doesn’t even respond to my emails. This is stressful and causes anxiety.
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King Price Insurance's replyOfficial
08 Oct 2021, 15:47Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact regarding your claim, should you require any further information kindly contact claims directly.
King Price Insurance's reply08 Oct 2021, 15:47
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact regarding your claim, should you require any further information kindly contact claims directly.