FR
Felicia R
1 reviews | Active since Dec 2019
25 Feb 2020, 22:40
Poor customer service with updating details
Extremely poor service from king price. I've changed banking details called & sent an e-mail to update my new banking details so my debit order goes off my new account. I get an SMS from my old bank , "dishonoured payment". King price has debited my new account when I have called & emailed instructing them that my account details have changed. Sent numerous emails still no response or call!!!! King price will need to reimburse me for these banking charges due to the error by their staff!!!!
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King Price Insurance's replyOfficial
01 Mar 2020, 20:49Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care department was in contact with you on Wednesday to discuss your concerns, should you require any further assistance please do not hesitate to contact King Price directly.
King Price Insurance's reply01 Mar 2020, 20:49
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care department was in contact with you on Wednesday to discuss your concerns, should you require any further assistance please do not hesitate to contact King Price directly.