Poor Customer Service - No Response/Feedback

On 15 Jan 2016 I was in an accident, car was towed and claim was send to King Price, who phoned me on the 19th to get details, which already was in the report, which which no feedback was given and I had to call constantly and only answer i would get is \the assessor was not out to assess the car yet\". On the 26th January I send an e-mail to Jayni (which didn't get a response up to now) asking her to advise on the claim. I phoned the claim department and couldn't get hold of her. I asked one of the other people to help me. She then called to advise the outcome of the claim. I called again the next day and couldn't get hold of her and again i asked one of the other people to help me. Which I was told to wait for the agreement of loss and that would explain everything. AGAIN I WAITED!!!! This morning when I phoned, they told me that i need to send the registration copies of my vehicle, if i did not phone to get feedback, when will SOMEONE let me know I must send this documents. The lack of communication is frustrating, I think the customer service at King Price is very poor. In the meantime you must just wait until someone decides to come back to you."