Poor Customer Service

I am extremely disappointed with the customer service at king price. I have been with this insurer for 8 years now and it’s finally reached a point where I’m going to cancel all my policies with them. I have been paying for a motor warranty on a car that I don’t even own and then when it’s time for me to claim on my policy I get told that I’m paying for a car that I haven’t had for almost 4 years now. I have spoken to 3 consultants now on this issue and even asked for a call recording of which they sent me an incorrect recording, so does king price do any due diligence on their side before even sending anything to clients? And everytime I need feedback as to what’s going on I need to call in? Yet this matter is open with king price and is urgent considering that my car had to be towed by King Price, if that doesn’t scream urgent that I don’t know why I’m insured with King Price. This is not the 1st time I had an issue like this, the last time they had sent me.l a windscreen again for my previous car that I don’t even have. I am tired of calling you guys and have to keep explaining you the same things over and over to all different people. It now makes me wonder if my existing insurance policy actually covers my car that I have, you have lost my confidence King Price.