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Mxolisi M
1 reviews | Active since Sept 2014
26 Mar 2024, 05:27
Poor Customer service
I have an insurance policy with King Price. I had an incident with my bicycle during the Cape Town Cycle Tour race 2024. I lodged a claim my insurer on the 10th March 2024. My claim is still not being finalised, I am not getting any feedback from King Price. I have to call each and everyday to get the progress on my claim. The lady in charge of my claim has never called me even on a single day to give me an update on my claim. I'm considering taking my business somewhere else. What will happen when I claim for bigger items if it takes this long for a mere bicycle claim.
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King Price Insurance's replyOfficial
26 Mar 2024, 08:47Hi Mxolisi,
We completely understand your frustration, and we apologize for how long you’ve had to wait for feedback, especially after such an unpleasant incident.
Please know that we are looking into your claim right now as a matter of urgency and we’ll do everything we can to get it all wrapped up as soon as possible for you.
Royal regards,
The king and his court
We completely understand your frustration, and we apologize for how long you’ve had to wait for feedback, especially after such an unpleasant incident.
Please know that we are looking into your claim right now as a matter of urgency and we’ll do everything we can to get it all wrapped up as soon as possible for you.
Royal regards,
The king and his court
King Price Insurance's reply26 Mar 2024, 08:47
Official
Hi Mxolisi,
We completely understand your frustration, and we apologize for how long you’ve had to wait for feedback, especially after such an unpleasant incident.
Please know that we are looking into your claim right now as a matter of urgency and we’ll do everything we can to get it all wrapped up as soon as possible for you.
Royal regards,
The king and his court
We completely understand your frustration, and we apologize for how long you’ve had to wait for feedback, especially after such an unpleasant incident.
Please know that we are looking into your claim right now as a matter of urgency and we’ll do everything we can to get it all wrapped up as soon as possible for you.
Royal regards,
The king and his court