1 reviews | Active since Feb 2020
Poor Customer Service
I have been with King Price since 2014/2015. So far they have been good, but since the increase this year they have completely messed up my monthly premium with them.
After much discussion (me getting another quote from out surance, only time they would listen) we both agreed on a new monthly amount, which I was later told was a system mistake even thou I have the quote with them. We then agreed on another amount which was R1700 +- , at the end they decided to debit my account with R2000+- saying the system once again did not add power surge on the quote. This quote was an email received by them and confirmed over the phone by myself and the consultant of R1700.
When you ask to speak to a manager to complain they in meetings, when you ask for voice recoridings it doe snot exist anymore.
King Price has lost a client that has been with them for almost 10 decades and I would advice all people to leave them immediately.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.