Poor customer service

<p>Approximately 2 weeks ago, I phoned King Price Insurance to cancel a vehicle insurance policy that I had started with them. The policy had not officially started. Reason being was that the first debit orders had not gone off yet and I was technically not insured with them. I was offered a similar premium to there's by my current insurer and had decided to stay with them given that I had been insured with them for some time and could trust their claim policies and service. I was told that the policy would be cancelled and that the first debit orders, the admin charge and the first premium, would not go off. The first of September came around and surely two debit orders from King Price insurance have been taken from my account. I phoned in to complain and see what the solution to the problem would be. I was told that the man that initially spoke to me two weeks ago, Wilfred I believe, would phone me later to sort the problem out. The end of the day came and noone had phoned yet. I phoned in again and the agent that I spoke to assured me that I would get a phone call from Wilfred to sort the problem out. It has been 3 days including the weekend and noone has phoned back yet. </p> <p>In my experience with insurance agencies, this is the poorest quality service that I have received so far and I am glad that I went with my gut feeling and stayed with my current insurer.</p>