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MB
Mukelani B

1 reviews | Active since Apr 2019

11 Oct 2019, 12:15

POOR CUSTOMER SERVICE

I am so disappointed in this STI company. After selling my car two months ago and having informed them to take me out and they confirmed they did,yet they still debit my account. What's more confusing and frustrating is that when I still had a policy active the debit order date was the 25th of every month but after having cancelled the policy they have tried debiting twice on the 11th,25th last month and again the 11th today and with failed debits i am liable to pay the bank.

How can you take money for cover of a vehicle that's no longer in my possession and why make me a fool and say you have removed the vehicle. Last month I had to make a reversal of more than R1400 and again today you tried to debit R1416.21 and due to having no debit order set for that date it's failed and now I owe the bank because of your poor customer service.

0
Replies (2)
King Price Insurance
King Price Insurance's reply11 Oct 2019, 15:13
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. 
 
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out. 
 
Please accept our sincere apologies in the meantime. 
MB
Mukelani B's update11 Oct 2019, 16:51
Reviewer Update
Thank you for your response. It's really disappointing that i had to pay the unpaid fee of R100 last month (x2) and also today another R100 meaning I've already lost R300 due to the poor services on your side. Why still debit my account when I stated clearly mid August that the vehicle is no longer in my possession the cover should be cancelled and the man I spoke to,whom I don't remember his name said he sorted it out and no debit will go through but it did,again and again

This needs to be resolved asap