Poor Customer Service

I Called them 2 or 3 times yesterday regarding my policy. i just got my policy down in Jan, now in Feb they send my a mail that in March my new Policy per month will increase ... i call them telling them just last month i got it down.. i want a better rate.. \ ok Sir they said\" they will get back to me.. i called again and spoke to the manager.. he also adviced he will get back to me.. still nothing.. i called in today.. want to speak to the manager again.. no manager on the floor. 2 min later , i was told the manager left for lunch he will call me back after he had his lunch.. Is this what you call customer service? and how do you promote monthly decrease on car insurance if you increase the car insurance yearly that you decreased??? + more???<br> <br> So i had a good run with King price obviously it was because there was no interaction with them.. but now i needed to interact with them and this is what i get in return. my payments was on debit order so they always got there money, why cant i get my service?<br> <br> I hope i get this miracle call back from this manager "