Poor customer service.

I have been involved in a motor vehicle accident on 9th November 2022 and received a call from the assessor a week later to inform me that the car had been written off. I am still waiting for my replacement vehicle and the communication has been very poor to date. The assessor does not seem to have any idea of when my vehicle will be ready and if I do not reach out to request for an update, then no information is given. It is rather frustrating that one single person deals with the case and if he is unavailable, then nothing happens. The last information I received was that delivery of the vehicle would take place on 23rd December, but nothing happened and as expected, I received no call from King Price to advise me why.

Furthermore, on the day of my accident, I called to log the accident and to request for medical assistance. The agent assured me that a tow truck and an ambulance would be dispatched to the scene and that I will receive a sms as confirmation. I only received the details of the tow truck company and my car was towed away an hour later but still no medical assistance. I managed to get a lift to the hospital with a passerby after the towing company towed my car away. Barely two hours after I was discharged from the hospital on the same day, an agent called me to dsicuss my claim. At no point did the company care enough to find out whether I have been injured, it was (and still is) all about business. Their customer survey also means nothing as I have shared my experience and to date, not one single person from the company has reached out to me to discuss the very serious issue that no medical assistance was provided despite claiming that they offer it.

I would not recommend King Price insurance to anyone based on my very dissapointing and frustrating experience.