Poor customer service

<p>Last week Thursday (13 April 2017) I unfortunately experienced car trouble in peak hour traffic on my way home from work. At around 17h00 my car stalled in stationery traffic on the N2 Durban just before the M25 (Kwa-Mashu) off-ramp.</p> <p>I immediately contacted King Price Insurance for emergency assistance. After informing the call center agent that i require immediate towing assistance as i am stuck on the center lane of a busy freeway on the eve of the Easter Long weekend, i only received authorisation from King Price at 17h50. It took 50 mins for assistance to be sent after emphasizing the imminent danger i was facing.</p> <p>There was confusion whether it was a breakdown or an accident. I clearly stated to the call center agent that it was a mechanical issue and that i required breakdown assistance and for my vehicle to be towed to my mechanic.<br />However, the tow truck company (Iway) who was also in communication with the insurance company insisted that it was an accident.</p> <p>Due to the above confusion and upon insistence of the insurance company, my vehicle was incorrectly towed to the Durban Assessment Centre.</p> <p>In addition to all this confusion, the tow truck company has caused damage to my front bumper as a result of the vehicle being lifted. When i approached the driver about the damage, he insisted that i hit something causing damage to my bumper. Therefore he is now insisting that it was an accident and not a mechanical breakdown.</p> <p>Today is the 20 April 2017, seven days after the breakdown and the vehicle is still being held at the assessment center for no reason known to myself.<br />I have being calling King Price since Tuesday morning (18 April 2017), continuously throughout the week requesting the release of my vehicle with no luck. I was informed that the vehicle was not supposed to have been towed to the Durban Assessment center and that on 19/ 20 April 2017 that the vehicle will be released and towed to my mechanic however, it has not happened as yet.</p> <p>This process is very frustrating as i am talking to numerous people who are not dealing with this issue and neither am i receiving feedback as to what the hold up or delay is. Customer service is very poor and causing a great deal of inconvenience as i require my vehicle to compute to work.</p>