Poor communication from King Price

I had a mechanical warranty with them for quite a while. I was looking to add a second vehicle. On requesting a quote, I was asked for additional information. Based on the answers I gave, I was informed that any claim I would have had would be repudiated. I want to now cancel my policy and make sure that there is no debit order at the end of the month. I would also like to know whether I will be refunded my policy contributions. The reason I complain here is because I have reached out to them numerous times. Whenever I get contacted by a call centre agent, I am told they cannot make this type of decision. Then the quest start to get a manager. There never seem to be one around. I also wrote numerous mails asking the exact same question I am asking here but I do not get any mail feedback either. If you do call, and I cannot take your call, please call me untill you get hold of me.