Poor communication and service

I have submitted a claim on the 04 December and it was approved. But my car has not been repaired they are still waiting for parts. But when I ask about the ETA arrival date and when will they finalize the repairs nobody knows anything. Sent several emailsI don’t get response and no update from David Wepener, Stephany Booysen and Ottaff Teffo. Worst part is that the dealership is saying parts are available. Spoken to Charity Baloi assurring me i will get an update have not received any communication from king price.