Poor Communication and Delays on Claim – Very Disappointing Service

I currently have five vehicles insured with King Price, as well as my household contents, and up to now I have paid my premiums every month without any issues.

On 24 February 2026, one of our staff members was involved in an accident while driving one of our company bakkies. A taxi driver drove into the back of our vehicle. We immediately contacted King Price to open a claim and also opened a police case, as required.

This morning I phoned King Price to follow up on the progress of the claim, as this is a company vehicle that we rely on for work. To my surprise, I was told there is outstanding information on the claim. This was the first time I heard about this, as nobody from King Price contacted me to request any additional information.

During the call, the consultant also started asking questions about my previous insurance history. When I originally took out the policy, I clearly explained that I was previously a regular driver on my wife’s policy, and prior to that I worked for Ford and Volkswagen for 12 years, where I always had company vehicles, which is why I did not require my own insurance at the time.

The consultant also asked about the third party (the taxi driver) who drove into our vehicle. However, I have already submitted photos of the taxi, the driver’s ID, and his driver’s licence to assist with the claim.

What I do not understand is why there are delays and a lack of communication from King Price. If information is required, the client should be contacted immediately, especially when a business vehicle is involved and time is critical.

I pay my premiums every month, but when it comes time to claim, it seems there are endless delays and unnecessary complications.

I would appreciate urgent feedback and assistance to resolve this claim as soon as possible.