AB
Abdurragiem B
1 reviews | Active since Apr 2011
10 May 2024, 11:57
POOR CLIENT ETTIQUETTE.
I was contacted by a consultant, who mumbled her name. Firstly, she doesn't know how to say please when asking for personal details. Secondly, she has poor and pathetic listening and attention to detail skills. She captured my address incorrectly on my quote. I sent them an e - mail to correct it and send me the quote with the amended address, but have not received it.
Helpful (0)
Replies (3)0
Replies (3)
King Price Insurance's replyOfficial
10 May 2024, 12:10Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
King Price Insurance's reply10 May 2024, 12:10
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
AB
Abdurragiem B's updateReviewer Update
10 May 2024, 14:31PLEASE DO NOT CONTACT ME. I AM NO LONGER INTERESTED IN YOUR SERVICE!!!! I HAVE NOT RECEIVED THE INFORMATION I REQUESTED!!!!
AB
Abdurragiem B's update10 May 2024, 14:31
Reviewer Update
PLEASE DO NOT CONTACT ME. I AM NO LONGER INTERESTED IN YOUR SERVICE!!!! I HAVE NOT RECEIVED THE INFORMATION I REQUESTED!!!!
King Price Insurance's replyOfficial
10 May 2024, 15:17Our sales team manager tried calling you to discuss your complaint but to no avail. We have instructed them not to try again as per your message.
King Price Insurance's reply10 May 2024, 15:17
Official
Our sales team manager tried calling you to discuss your complaint but to no avail. We have instructed them not to try again as per your message.