Poor claims management

I have car insurance and cellphone insurance with King Price.

I put in a claim to get my phone fixed and it was picked up the next day or so. This was on the 11th of September. It is now the 28th of September and not only do I not have my phone back, there has been np communication from King Price regarding the progress of my claim.

I have been following up every day with them this pas week and the experience has been unpleasant. They are expecting me to follow up with their supplier with regards to fixing my phone. The supplier calls me to tell me they won't deliver my phone if I don't pay the access. They send me back to King Price to get information with regards to where I need to make the payment. I ask King Price and they say I must go liase with their suppler. Mind you I do not have the contact details of who these people are. I've been speaking to multiple agents to get clarity on this matter to no avail. I still do not know where to make payment. I will again need to follow up with King Price again on Monday trying to get clarity and at this point I might as well go get a new phone.

Poor communication. Poor claims management, poor customer service.

I can not wait to get my phone back so I can cancel this policy.