SZ
Siyethaba Z
1 reviews | Active since Jun 2015
01 Aug 2023, 08:13
Poor claims experience
I’m a 3rd party claimant and I have submitted all the required documents to the legal department, however to 2 weeks after I submitted everything I received an email requesting the very same documents I had already submitted. I have been calling the department and nobody is giving me an indication of where the claim is. It’s been a whole month!!! And no movement or updates.
And I was considering moving all 3 of my vehicles to them, but this experience is really disheartening. Mind you I am also an existing client for one of their products.
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Replies (2)0
Replies (2)
King Price Insurance's replyOfficial
01 Aug 2023, 09:27Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our Legal team will be in contact to discuss.
King Price Insurance's reply01 Aug 2023, 09:27
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our Legal team will be in contact to discuss.
SZ
Siyethaba Z's updateReviewer Update
14 Aug 2023, 17:54There’s been moderate traction on this claim. I was only told Thursday cob 10th August that they’re paying a certain amount. When I followed up on payment on the 14th, the consultant does not seem to have prioritised my claim, with a response of I will confirm payment date.
A whole month and half, I still feel frustrated by how casual how Talita Bodibe is when it comes to communication and sense of urgency. With budget insurance in 3 days or less the claim was finalised from start to finish.
Why hasn’t the claim been finalised when I submitted everything in a space of hours and I’m only told they’ll communicate a payment date when it suits them. Why is the claim not paid out yet? Will I again wait for a week for just payment when you have all you requested to pay it!?
A whole month and half, I still feel frustrated by how casual how Talita Bodibe is when it comes to communication and sense of urgency. With budget insurance in 3 days or less the claim was finalised from start to finish.
Why hasn’t the claim been finalised when I submitted everything in a space of hours and I’m only told they’ll communicate a payment date when it suits them. Why is the claim not paid out yet? Will I again wait for a week for just payment when you have all you requested to pay it!?
SZ
Siyethaba Z's update14 Aug 2023, 17:54
Reviewer Update
There’s been moderate traction on this claim. I was only told Thursday cob 10th August that they’re paying a certain amount. When I followed up on payment on the 14th, the consultant does not seem to have prioritised my claim, with a response of I will confirm payment date.
A whole month and half, I still feel frustrated by how casual how Talita Bodibe is when it comes to communication and sense of urgency. With budget insurance in 3 days or less the claim was finalised from start to finish.
Why hasn’t the claim been finalised when I submitted everything in a space of hours and I’m only told they’ll communicate a payment date when it suits them. Why is the claim not paid out yet? Will I again wait for a week for just payment when you have all you requested to pay it!?
A whole month and half, I still feel frustrated by how casual how Talita Bodibe is when it comes to communication and sense of urgency. With budget insurance in 3 days or less the claim was finalised from start to finish.
Why hasn’t the claim been finalised when I submitted everything in a space of hours and I’m only told they’ll communicate a payment date when it suits them. Why is the claim not paid out yet? Will I again wait for a week for just payment when you have all you requested to pay it!?