Poor claim process , unprofessional service, no customer feedback

It’s been 3 weeks already since I had an accident. Submitted everything same day.

Made multiple follow up calls, and I can’t even tell anyone how far they are with my claim process. Don’t know what’s going with this lady, every time I call I get told she’s busy with my claim, never received a single call from her since it’s been sitting with her. No response to my follow up email whatsoever.

No escalation process in place, someone always speaking on her behalf.

None of these two lady’s are helpful *** evelyn.mogudi@kingprice