Poor, Bad service

I was in an accident on May the 3rd I put in a claim as we were hit by a truck the driver of the truck did take the blame and my insurance told me they have put on the claim to the company the lady who was helping me with the claim was Onica kekana she told me she will be leaving for maternity leave on July but she will leave someone to attend on me, when she left she told me the claim has already been sent to Hollar by the third party meaning the truck drivers company, I called in August I was told I have to wait 30 days for the other party to respond to my claim I waited till September month end, I called in still no help today it's the 3rd of November I haven't been helped I haven't been contacted by my insurance king price I paid the 6500 Access the car was fixed I am still waiting for the King price to pay me back my 6500 or claim it from the third party but still my insurance it's quiet, what ****es me off it's the fact that every month I pay the Debit order and I don't give them a hustle but when they have to assist me they just quiet sitting there Debiting my account, it's the 6months now waiting for the claim to be processed, November will be the 7th month king price I am not happy I am really not happy as they have told me that the claim has been processed but they are quiet I want My R6500 knig Price I believe the 3rd party should have paid by now,i have been with the insurance from the time I bought the car but the service I am getting it's **** real **** as I am being taken as an idiot.