MS
Martin S
1 reviews | Active since Oct 2016
27 Dec 2022, 04:55
Poor attendance to claim and queries
I submitted a verbal claim for a windscreen replacement on the 14th December.
I was contacted by their appointed windscreen company DGC Glass. They were awaiting authority. By 20th December I had heard nothing. I contact King Price again. They passed me onto DGC Glass who advised that the claim had been authorized and they sent the invoice for the excess. Unfortunately they got my email address wrong. I gave them the correct email and WhatsApped the address with an alternate email address. To date I have heard nothing despite lodging an email complaint to King Price.
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King Price Insurance's replyOfficial
28 Dec 2022, 11:13We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
King Price Insurance's reply28 Dec 2022, 11:13
Official
We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court