AV
Alex V
1 reviews | Active since Nov 2024
22 Nov 2024, 09:23
Poor assessment and customer service
We had a thunderstorm and power issues in the area so my washing machine and my TV and some cameras on my camera system had issues. 2 x cameras blown with the power supplies TV sound disappeared Washing machine cold water function on motherboard blew.
I was told That it is “Wear and Tear” and the claim was denied. I had a qualified tech that assessed my items, and he said that all items had electrical related problems and blown electrical components caused by the weather and power issues .
Think Twice before considering King Price .They are quick to call for business but when coming to claims you must keep calling them to follow up.
Helpful (0)
Replies (3)0
Replies (3)
King Price Insurance's replyOfficial
22 Nov 2024, 10:13We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply22 Nov 2024, 10:13
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
AV
Alex V's updateReviewer Update
22 Nov 2024, 10:24I have done That already. So, for now, it will be the usual where I have to phone and follow up. King Price does not know how to speak or deal with clients unless they want you to sign up. For getting clients to sign up I give you 5 stars but dealing with issues or actually helping I rate you ZERO. I am busy getting my things ready to cancel all our policy's with KP. Your service stinks.
AV
Alex V's update22 Nov 2024, 10:24
Reviewer Update
I have done That already. So, for now, it will be the usual where I have to phone and follow up. King Price does not know how to speak or deal with clients unless they want you to sign up. For getting clients to sign up I give you 5 stars but dealing with issues or actually helping I rate you ZERO. I am busy getting my things ready to cancel all our policy's with KP. Your service stinks.
AV
Alex V's updateReviewer Update
22 Nov 2024, 10:40When I phoned KING PRICE on 08:40 am 22/11/2024 to ask them to send someone to my place and valuate My property and list all my items so that I can be guaranteed that everything is insured for future reference she told me that it cannot be done, and she turned into a technical expert herself telling me how and why my items failed and That I must accept it that they declined my claim. Very Rude. Was not event bothered that I mentioned that I will then move to someone that are willing to help. Consultant sounded happy t6o loose a Client as they have many more so why is this specific client important.
AV
Alex V's update22 Nov 2024, 10:40
Reviewer Update
When I phoned KING PRICE on 08:40 am 22/11/2024 to ask them to send someone to my place and valuate My property and list all my items so that I can be guaranteed that everything is insured for future reference she told me that it cannot be done, and she turned into a technical expert herself telling me how and why my items failed and That I must accept it that they declined my claim. Very Rude. Was not event bothered that I mentioned that I will then move to someone that are willing to help. Consultant sounded happy t6o loose a Client as they have many more so why is this specific client important.