Poor Administration and delay in claim

I am extremely disappointed with the administration at King Price. 1)I have claimed for a windscreen last month (16 Feb), to this date. I still have no windscreen fitted in my car regardless of the many calls to follow at the call centre. 2) I had a claim in Aug 2015 of R120 000, my schedule does not reflect this claim regardless of the many calls to client care to please update it to avoid a messy situation when I do claim in the future. 3) I had my insurance increased twice in the past 3 months with no valid reason and never did I miss a payment yet I can even get proper service when I claim for a mere WIDSCREEN. 4) I had my cell number changed last in in September , to this day it has not been updated on my policy regardless of the many calls I have been making to the client service.<br> <br> When exactly will I get proper service from KING PRICE? When I cancel my policy maybe ...which is very soon I must admit. <br> <br> You guys never stick to your word, Upon joining King Price 2 years ago, U promised t make the call record available to me when I claim, I claimed last year and my words were twisted and when I asked for the tape I was sent a word document that I did not type or sign for.