Policy Cancellation Delays

<p>I was approached by a sales consultant from King Price Insurance who offered to quote me for a better car insurance premium then what I was currently paying. I disclosed all the information I was requested to provide and was given an offer which was much lower than my current premiums and I agreed to take the cover. After receiving and reviewing my policy schedule I found a number of critical errors that were captured by the consultant. I then emailed King Price in order to rectify these errors immediately. Basically, the information captured by the consultant was untrue and could have jeopardised any sort of claim I would make if I had to claim. The email was followed up with a call explaining exactly what had happened King Price redid the quote and captured the correct information. The new premiums with the correct information ended up increasing the premiums with close to R400 making the new amount way higher.</p> <p> </p> <p>I then asked that they immediately cancel the policy as it was not financially viable and logical to go for higher premiums when I’m happy with my current insurer. As of the 7th of October 2016 till today I have been trying to cancel the policy with King Price, I’ve spoken to Chane Lerm who was the first person to ensure me that the policy was cancelled and promised to send proof of cancellation. Siyabonga Khumalo, who keeps calling my phone and hanging up as soon as I answer and immediately follows up with an email stating that he’s tried to call me a number of times but I was not available (which is untrue) I make the effort to call King Price almost every day in order to resolve this. I’ve spoke to about 4 consultants who after every call claim that my policy has been cancelled but never send me proof, when I call the next day a different consultant informs me that my policy is still active, promises to close it off and send proof but that hasn’t been the case. I find this matter extremely unprofessional, King Price made a mistake (which is **********) that I’ve been trying to rectify but it seems like I’m running around in circles. I take up my time and energy chasing after King Price to cancel a policy, I didn’t call them for a quote they did now they are making their problems mine. They took down incorrect information in order to secure a sale, I revised their error and now I have to beg them to cancel? This is not on.</p> <p> </p>