Policy cancellation

On the 5th of June I requested via email to King Price to cancel my insurance I have taken up with them previous week.

I got an email reply on the same day to provide my ID number (which I did), so that they can assist me. But to this day I have not yet received confirmation that my new policy taken up with them the first week in June has indeed been cancelled. I send a follow-up email on the 13th of June to find out if my query have been handled. I also phoned them this morning (the 20th of June, and hold the line for a while to talk to an agent, to no success). Said they will call me back. Still waiting....

Must say I am not very impressed with the service because when I initially took out the policy with them in the beginning of the month, I did not even receive any legal documentations via email. Which is quite weird to me. So I decided to stay with my current insurer and cancel the new policy with King Price.

If this is not sorted out by today, I will lodge a complaint with the ombudsman.