Policy Cancellation

I have decided to cancel my policy with KP after not happy with the premiums and access. I have sent a call me request and they called immediately to give me a quotation. When I stated that it is a follow up to my cancellation request, I am told that Jenny will contact me. She called me once when I was busy on the phone as she dropped me an SMS asking about availability. After hanging up I responded to the SMS saying \Please call now"and no call was received. I sent another SMS asking about her availability and with no feedback. I even sent a letter since the call is not working out. I started making the follow up through their switchboard where I always found her busy with another client/s on the phone. I asked alternative since she is not available then I was told that the manager"