PLEASE CAN SOMEONE ASSIST

I am furious, my son had an accident on the 18th March 2016 and I understand we have lots of public holidays in between, BUT we are still waiting for King Price to give the Panelbeater the go ahead. How on earth can it take 2 weeks for a claim to be authorised. My son need his car to get to work and back and I have been calling every single day trying to get feedback whoever I speak to keep on making promises that somebody will call me back. I am STILL WAITING. I have had very positive feedback from King Price in the past and have made 3 referrals to them - AND THESE PEOPLE ARE STILL WITH KING PRICE, but the service which we have been getting has been extremely poor. PLEASE CAN SOMEBODY GET IN TOUCH WITH ME AND LET ME KNOW WHAT IS GOING ON PLEASE. When u request for somebody to call u online u get a call back within seconds, but trying to get through to King Price is an absolute nightmare