Hellopeter
Share Your Experience
SM
Sanele M

1 reviews | Active since Feb 2017

24 May 2021, 11:27

Pleasantly surprised with the great service from King Price

Got into an accident on Saturday thanks to some idiot deciding to do an ******* U-Turn in front of me without looking.

My car wasn't drivable so I called King Price immediately. We probably had a quick 2 minute phone call with the agent and within 5 minutes my tow truck was there. There were no hassles and the tow guys were very professional. Got email confirmation from King Price that there car had been delivered safely.

Also just had a phone call to register my claim. It was a quick and painless process.

Thanks for the great service thus far.

Now we wait for the claim process to play itself out....

0
Replies (3)
King Price Insurance
King Price Insurance's reply24 May 2021, 14:31
Official
You know, Sanele, we pride ourselves on doing our flippin’ best to make our clients’ days.... But today, you’ve turned the tables on us and made OUR day as well. 
 
Touché. 
 
Thanks for the awesome compliment, we’ll do our best to keep you impressed! 
SM
Sanele M's update07 Jun 2021, 08:49
Reviewer Update
Just an update on the matter above...

The claim has been approved. It's been smooth sailing.
Natalie O'Callaghan is a gem. She was very helpful and responsive to whatever queries I had, she kept me informed during a very stressful time and was quick to refer me to a relevant person if she could not answer a question I had.

Thank you King Price. It's been a good couple of years with you and I'm looking forward to many more.

Keep up the good work

Now we're on to fixing the car. I hope the panel beater King Price has chosen continues to fly your flag high as Natalie and the team have.

I'll keep you updated.

regards
SM
Sanele M's update22 Jun 2021, 12:16
Reviewer Update
It has been exactly 1 full month since my accident and 15 days since my claim was approved.

I am disappointed to know that work on my car still hasn't started.

king Price is really dropping the ball now.

Apparently the panel beater noted additional damage that wasn't identified in the initial assessment done by King Price and for them to proceed they need authorization from King Price.

The panel beaters have submitted all information to King Price but King Price hasn't provided them with authorization as yet.

No one had given me a call about this. I am only finding out because I called to follow up on the status of my repairs.

To make matters worse, we'll apparently also have to wait for the decision on parts that need to be ordered plus lead time on the delivery itself once the parts have been ordered. Meaning more time without a car for me..., how great :(

I was really hoping that this experience would be a smooth one. I am starting to see that that is not going to be the case.

My 5 Star rating seems to have been rushed..