Phone claim

i insured 2 vehicles and once cell phone with them , i submitted a claim on the 2nd of December and from that day i always had to call or email them to get some sort of feedback . Each time i call and ask to speak to Ompilela over the phone she was never available i left my number 3 times asking she calls back till this day no call ever from her.I called again last week Friday 17th for feedback and the consultant tld me that the claim was authorised and again i had to call to find out only after i sent email Ompilela confirmed the claim being finalised. I got very bad service from her i asked her a few things and she chooses what she responds to , there is an email i didn't understand and she responded so horribly like i'm no customer. Because of Ompilela i'm in search of a new insurance company clearly clients are not valued.