PAYING FOR STAFF ERROR ON MY POLICY

Upset and disappointed cannot describe how I feel right now. While on a call with a consultant, I asked him repeatedly if the cover was comprehensive and he confirmed so. Come a month later I want to claim for a chip I picked on R21, I am told that my policy does not cover it. After complaining and their investigation, they confirmed it was a staff error. However, King’s price now wants to re-quote me at a higher premium and double the excess I had with my previous insurer just to have comprehensive cover. This is surely not my fault and I should not bare the extra costs and it makes me angry that these big companies get away with things like this when it’s clearly a fault on their side. Is it so hard to have competent people for once.