Paying for a service not provided and failed at providing feeback

So, where do I start, I purchased a new car in September 2018 and went onto my own insurance plan with King Price. I was extremely satisfied with the premium I had to pay per month. Literally 4 weeks later a lady drove out from behind a truck and I collided with her, writing off the vehicle. A week later they phoned to tell me that the vehicle was not covered and I only had third party coverage. Sure this was sorted out and they found that the issue was on their side and I after a month worth of waiting I got a payout. The vehicle used to be insured for R225 000 but after the mess up and the new policy being taken out I got paid out R176 000 from which they took the fees for the excess and then said they will battle with the other party to get the funds back. this was around October 15th. Since then they failed to keep me in the loop and I am to this day unsure if I will be receiving this back. R5000 can cover so much of the money I had to borrow to purchase a suitable replacement.

My other biggest issue is that through this entire process I was also paying R100 per month for Beam.e tracking services that was never provided to me. Beam.e never called or arranged a fitting of a tracker for the vehicle I owned before I wrote it off and also did not arrange fitment of one to the new vehicle. I have phoned and mailed tirelessly and honestly just gave up. They are absolute ****e with their service quality. Ive paid R400 in total for a service I never received and that is just so messed up. I have had such a terrible time recently going through the loss of a vehicle and then struggling to get a hold of these people. I have emailed and called countless times and all I ever hear is that they seem to be offline or extremely busy. The other great line is "we will leave them a mail to contact you back and they should do so within the next hour or tomorrow" Yet I haven't received anything for 2 months.

I also never receive feedback from King Price to check back on me if this has been fitted or sorted.

I am at a loss for words and honestly tired of trying now. I will gladly remove this once I have been assisted and my tracker fitted. I hate reviews and leaving them, but this was my last resort after 4 months. Either give me 4 months of free beam.e for the time I was paying for no service or give me the money back.

It sucks to be taken for a ride like this.