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princemarobane P

1 reviews | Active since Oct 2011

23 Oct 2015, 11:50

Pay Back The Money

On the 2nd October 2015 I telephonically signed a car insurance policy for my new car. On the same day MiWay beat the premiums King Price were offering, therefore I cancelled the policy with King Price on the 5th. I also discovered that King Price made two debits of R1493.98 and R245 on the 2nd of which their consultant did not tell me about, this was a surprise to me because it's not even mentioned in the policy. <br> <br> I requested King Price to refund me because I was well within the cooling off period of five (5) days but they were not willing. After a long conversation with the consultant he finally agreed to refund me but he said I will receive it within two weeks. On Tuesday the 20th I sent them a reminder email to [Email Removed] and [Email Removed] but there was no response.<br> <br> Furthermore, their policy says \For your protection

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Replies (1)
King Price Insurance
King Price Insurance's reply26 Oct 2015, 17:01
Official
Hello sweettuth,

Thank you for bringing this to our attention, we have attempted to contact you but to no avail. the debit of R245 will be refunded shortly, we are unable to refund the R1493.98 as that amount was not successfully debited from your account.

Our sincerest apologies for any inconvenience caused, should you require any further assistance please do not hesitate to contact.


Royal regards


The kings court