Pathetic, Useless and *********!!!

I was involved in a car accident on the 03/12/2019. I phoned Kingprice minutes after the accident to report the accident and they arranged for towing etc. I then went to the police station and reported the accident. I phoned the same day and gave the case number to Kingprice.

The assessor came to see me in person and I explained what happened and showed him the video where you can clearly see that the accident was not my fault. I gave all the details of Trucking Company so they could make contact with them.

I have received the letter from Kingprice on the 18/12/2019 to advise me that they have rejected my claim for the damage to my vehicle from an accident which took place on the 03/12/2019. I am not impressed at all by this letter claiming that I **** to Kingprice! There is something like R 72 000 damage to the insured vehicle and the vehicle is not even mobile!

I was not even at fault in this accident, see attached video of the accident. When I took out this insurance on my car in December 2018, I told the sales consultant that I am a site Manager and I might need to attend meetings on site once a week or sometimes once a month. He still asked me if I travel over a certain amount of business kms per month and I told him NO. So he said that I must insure the car under personal use.

I also explained, that I was in the process of getting divorced in December 2018 and I have never taken out insurance in my name as my previous car was in my Ex-husbands name.

My income is based on me being a Site Manager and this is how I support my two children as I am a single Mom. I have never missed an insurance premium payment. This car was paid for CASH in December 2018. I don't even owe anything on the car!

Now when I have been in a car accident and the car accident was not my fault at all…which means Kingprice has the right to claim for the damages from the trucking company that hit me, and where you can clearly as day, see that it was their fault. Kingprice have rejected the claim! All on a technicality that when I signed on, was not explained properly as it was explained only if I drive over a certain amount of business kms per month then it is classified as business use!

I have never in my life experience this service from an insurance company. For one, every time I had to phone to find out what was happening with the claim. Two, I was told that the assessor who compiles the damage report will contact me and never did this. I have had to follow up constantly with this claim as I am sitting with NO car, the car is not mobile at all!

Now I have to arrange for this car to be collected from the panelbeaters…I have to return the courtesy car…and I am a single mother with two boys, sitting with NO car and an insurance company that is supposed to be one of the best insurance companies that reject a claim where I as the driver and your client sit with no car and I was not even at fault in this accident!

Absolutely Shocking service from Kingprice! They are so quick to pay your premiums back to you but when it comes to covering a claim you reject the claim, even though the accident was not the drivers fault and you can claim the damages from the other party as Kingprice have the video showing the whole accident! this is totally unacceptable! You top Management at Kingprice need to be made aware of what you are doing to the paying customers!

What is the point of having a car insured when it boils down to a useless insurance company taking advantage of a customer! Will never in my life recommend you to anybody!!