MvdV
Michele van der Vyver
1 reviews | Active since Jan 2021
29 Jun 2021, 15:18
Pathetic Service
Someone broke in to my car on the 18th of June and tried to ***** it. I had it towed in through First Help as Agent for King Price. I received the SAPS Case number Monday the 21st of June. ABSOLUTELY NOTHING HAPPENED IN 1 week. I had to follow up several times and then they appointed an Assessor only on the 28th of June. They still have not received the report and do not care about any form of customer service. 1 and a half weeks passed and NOTHING HAPPEND! I am sitting without a car at a HUGE inconvenience to me and they do not care. We will be changing out Insurance Company due to this PATHETIC Service.
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King Price Insurance's replyOfficial
07 Jul 2021, 08:20Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims has been in contact to discuss the outcome of the claim, should you require any further information kindly contact claims directly.
King Price Insurance's reply07 Jul 2021, 08:20
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims has been in contact to discuss the outcome of the claim, should you require any further information kindly contact claims directly.